Refund policy
Morning Rites Coffee Company
At Morning Rites Coffee Company, every bag is crafted with intention. Because coffee is a perishable product, our return policy is designed to protect freshness while ensuring you receive a product you truly enjoy.
Coffee Products
Due to the perishable nature of coffee, we do not accept returns on opened coffee products.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly make it right by offering a replacement or full refund at no additional cost.
Satisfaction Guarantee
Your morning ritual matters.
If you’re not satisfied with your coffee, reach out to us within 14 days of delivery, and we’ll work with you to make it right. This may include a replacement product or store credit toward a coffee better suited to your taste.
We do not require you to return the product—we trust our customers and stand behind our craft.
Unopened Coffee Returns
We accept returns on unopened and sealed coffee within 7 days of delivery.
To be eligible:
- Item must be unused and in original packaging
- Customer is responsible for return shipping costs unless the error was ours
Merchandise (Non-Coffee Items)
For apparel and other merchandise:
- Returns are accepted within 30 days of delivery
- Items must be unused, unwashed, and in original condition
- Refunds will be issued to the original payment method
Non-Returnable Items
The following items are not eligible for return:
- Opened coffee products
- Gift cards
- Final sale or promotional items
Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase.
Once an order has been processed, roasted, or shipped, changes may no longer be possible.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days after approval.
How to Start a Return or Claim
To begin a return or report an issue, please contact us at:
Email: support@morningritescoffee.com
Please include:
- Your order number
- A brief description of the issue
- Photos (if applicable)
We aim to respond within 1–2 business days.